Terms and Conditions

By visiting this site you agree to the following:
All information, products and services provided by Ho'okupu, ­are provided "as is" and "as available" without warranty of any kind­. Ho'okupu hereby disclaims all warranties and conditions with regard to this information and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement.

In no event shall Ho'okupu be liable for any special, indirect, or consequential damages or any damages whatsoever resulting from loss of use, data, or profits.

Indemnity

You agree to indemnify and hold us and (as applicable) our parent, subsidiaries, affiliates, officers, directors, agents, and employees, harmless from and against any claims, demands, proceedings, losses and damages (actual, special and consequential) of every kind and nature, known and unknown, including reasonable solicitors' fees, made by any third party due to or arising out of your breach of this Agreement or the terms and policies it incorporates by reference, or your violation of any law or the rights of a third party.

Disclaimer

As the ordinary or otherwise use of products is outside the control of Ho'okupu, no representation or warranty, expressed or implied, is made as to the effect of such use/s, (including damage or injury), or the results obtained. Ho'okupu expressly disclaims responsibility as to the ordinary or otherwise use. Furthermore, nothing contained herein should be considered as a recommendation by Ho'okupu as to the fitness for any use. The liability of Ho'okupu is limited to the value of the goods and does not include any consequential losses.

The products on our website are represented in as true a manner, as photographic processes and printing will allow. If you have any questions with regard to how products are packaged or labeled, please contact our office.

Ordering Guidelines

Orders can be placed through our website, by email, fax, or post. Only those orders placed in writing will be fulfilled. We guarantee the accuracy of written orders, however, we accept no responsibility for errors as a result of verbal miscommunication.

This site uses the highest industry-standard Secure Sockets Layer (SSL) encryption to transmit credit card information. Only the shopping cart needs to be secure. Orders are processed immediately, therefore cannot be changed, added to, or canceled. Orders are filled one by one in the order in which they were received. Once the order has been processed, any changes will be treated as a new order.

Returns & Replacements – Money Back Guarantee

Any discrepancies must be reported within 7 days of receiving your order. You must contact our office first. No returns or exchange will be allowed after 7 days from receipt of your order. If a return or refund is necessary, this must fall within 4 weeks of the invoice date. Returns will not be accepted beyond this period.

It may be necessary for clients to return goods by Australia Post, in which case, reimbursement of return freight costs will be included in refund/credit (only if the error is on Ho'okupu behalf). International returns can also be accepted for being faulty, damaged, or exchanged. Please ensure full tracking details (airway bill or tracking number) are provided in order to monitor the speed of the parcel being sent back.

Goods must be re-packed carefully for return and the package must include a letter identifying your invoice number, name, contact information as well as why the goods are being returned. Whether you require a credit or a replacement, it is extremely important to provide as much detail as possible about what you are returning so that the return can be processed accurately & promptly.

If an error has been made by Ho'okupu with regards to a written order, either invoicing or packing, we will gladly pay for return shipment. If customer requires urgent re-despatch, it will be necessary to pay for goods at the time the re-order is lodged, which will then be credited/refunded when we receive the returned goods.

Errors made by clients when placing their order will not be exchanged or refunded.

Please note that this guarantee is valid only for products produced by Ho'okupu and does not apply to products that may be sold from time to time on behalf of other companies through this website.

Is there something you want to tell us?

We value our customers’ feedback about our products and service and welcome constructive criticism and suggestions. So if you have any suggestions please contact us by email at info@hookupusurf.com and put “feedback” in the subject field.

In addition, if you have any questions about any of our products please contact us by email at info@hookupusurf.com and put “query” in the subject field.

If you have any questions in regards to this agreement please send them to:

Ho'okupu

2/9 Lawson St
Byron Bay, NSW, 2481 Australia
Ph: 61 2 6685 8861
Fax: 61 2 6685 4184
Email: info@hookupusurf.com

Last Updated 09 November 2007