Your privacy is our privilege. We do not divulge your personal information to anyone at anytime for any reason. We are committed to protecting your privacy and ensuring the security of your personal information gathered by our company. The information you provide to Ho'okupu is for internal use only. We do not sell, rent or transmit any personal information or e-mail address to other companies or organisations.
When enquiries are e-mailed to us, or details provided to us for access to our website, we store the question and the e-mail address information so that we can respond electronically. We will not obtain information that will allow us to personally identify you when you visit our site, unless you chose to provide such information to us.
If you have provided your Credit card information as part of the online shopping process, it is obtained via secure server and is used only to process your payment.
What information is collected?
We may collect information from you (including name, address, telephone number, email address and, if required, credit card details, as well as a record of your purchases) when you:
- Place an order with us by, fax, email or website
- Return or exchange products
- Enquire about our products or subscribe to our mailing list or email newsletter
- Receive a gift ordered by a third party
How’s it used?
We want to do our best to ensure you receive just what you have ordered. With this in mind, we use the information we collect to:
- Process and keep track of your order
- Respond to your queries and service requests
- Contact you, if necessary, to update you on the status of an order
- Send you our email newsletter, if requested
- Keep you advised of product recalls, or other information about products you have ordered
- Improve our customer service and develop our product range in response to your feedback
How’s it protected?
Our website uses industry standard security protocol Secure Sockets Layer (SSL) to encrypt sensitive information, including your credit card number, as it passes through ‘eway’, a secure payment gateway.
How do we use email addresses?
When you provide us with your email address, we may contact you by email if required to process your order or to respond to any other request for service or information.
We will not send you promotional emails (e.g. our newsletter), unless you have agreed to receive them. Instructions on how to unsubscribe are given below.
We may make changes to this Policy from time to time. We will notify you of substantial changes to this Policy either by posting a prominent announcement on our site and/or by sending a message to the e-mail address you have provided to us that is contained within your user settings.
Ho'okupu will have no liability for disclosure of information due to errors in transmission or unauthorized acts of third parties. In addition, Ho'okupu will release specific information about you to comply with any valid legal process such as a search warrant, subpoena, statute or court order. We will also release specific information in special cases, such as if there is an attempted breach of security or a physical threat to you or others.
At Ho'okupu, we aim to ensure that your personal information is accurate, complete and up to date. If you believe that we do not have accurate, complete or up to date information about you, please contact us and we will use all reasonable steps to correct your personal information.
Who to contact
2/9 Lawson St
Byron Bay, NSW, 2481 Australia
Ph: 61 2 6685 8861
Last Updated July 2010